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Instant
Knowledge Base - Screen Shots
(Detailed images,
may take a few minutes to load. Main screen pictures are located
here.)
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Instant
Knowledge Base - Article Form
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This is
the main article / incident number report form. With an article
pulled up on the article entry screen, clicking preview
reports will quickly access this report. You can print,
or send to a .pdf. Additionally, there is an option to copy
the selected knowledge base article to the windows clipboard,
where you can later paste to an e-mail.


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Instant
Knowledge Base - Click-Through Statistics Report
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a knowledge base article is clicked on in a search, the click-through
statistics are updated. You can easily view a ranking report
showing which articles are clicked on the most, thus allowing
you to determine which issues need further addressing. A special
function exists to reset the current click-through stats and
move them to an archived (all-time) stats field.


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Instant
Knowledge Base - To-Do List
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user of the program will have their own To-Do list, where
you can track items you have to do by a customizable priority
field. |

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Instant
Knowledge Base - Powerful Menu System
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| The
menu system in Instant Knowledge Base is very intuitive
and powerful. Each screen has it's own menu, where all commands
are available at the click of a button! |

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