Instant
Knowledge Base - Screen Pictures
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Instant
Knowledge Base - Article Form
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This is the main article / incident number report form. With
an article pulled up on the article entry screen, clicking preview
reports will quickly access this report. You can print,
or send to a .pdf. Additionally, there is an option to copy
the selected knowledge base article to the windows clipboard,
where you can later paste to an e-mail.
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Instant
Knowledge Base - Click-Through Statistics Report
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When a knowledge base article is clicked on in a search,
the click-through statistics are updated. You can easily view
a ranking report showing which articles are clicked on the
most, thus allowing you to determine which issues need further
addressing. A special function exists to reset the current
click-through stats and move them to an archived (all-time)
stats field.
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Instant
Knowledge Base - To-Do List
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| Each user of the program will have
their own To-Do list, where you can track items you have to
do by a customizable priority field. |
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Instant
Knowledge Base - Powerful Menu System
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The menu system in Instant Knowledge Base is very intuitive
and powerful. Each screen has it's own menu, where all
commands are available at the click of a button!
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