Install Hangs at 99% - Stops at Installing Fonts

KB000013 Submitted by Andy Colonna on Dec-30-2013


Description of Problem or Issue

When installing the IQProgOnly.exe file, it keeps hanging up 99% of the way into the install. The message says, “Copying File: C:/windows/Fonts/FREE3OF9.TTF”.

The failed installation renders IQ inoperable.

Applies To: Instant Quote Professional

Resolution

This issue occurs only in the smaller upgrade-only .exe download file called IQProgOnly.exe. It occurs because the logged in user does not have rights to install fonts (the IQProgOnly.exe installs the free bar code fonts as well).

To solve this issue:

1)Right-click on the "IQProgOnly.exe" file.

2)Left-Click the option to "Run as Administrator".

The system should then install the file correctly.

Should this fail, you will need to download and install the full version IQPro.exe file (http://www.pcesoft.com/downloads/IQPro.exe).


Resolved on: December 30th, 2013

Additional Information:

Article Last Updated on: December 30th, 2013.