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A-Ware 2000 for Shareware Authors V2.00FAQ
Last Updated: Feb-4-2001

Topics

Problems Entering Your Product Key
E-mail Not Working
Windows 2000, Office 2000, Access 2000
Misc. Questions
Evaluation Version Restrictions and Registering the Program

Knowledge Base

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Remember: Back up your data daily!!!

Problems Entering Your Product Key

1. I just purchased A-Ware 2000, and I'm trying to enter the key into the registration form, but it always says "Registration Failed". What am I doing wrong?

We recommend that you open the product registration screen (Tools, Register A-Ware 2000), then go to your e-mail from us that has your key in it, highlight your user Name, then right-click and select "Copy", switch over to A-Ware 2000 and right-click in the User Name field and select "Paste". Do this for the Company Name and the Key fields as well. The key IS Case-Sensitive. This means that "ABC" will be looked at differently from "abc", for example. Additionally, make sure there are no extra spaces at the end of any of the 3 fields that you paste in the registration form.

E-mail Not Working

1. Every time I try to e-mail a quote or invoice, I receive a message that says: "Couldn't start an e-mail session. Make sure your e-mail program is opened..", how do I fix this?

You can e-mail using Outlook Express, however this is only if you have had a version of Outlook (Full Version) installed on your system. To fix this, load Outlook 97, 98 or 2000 onto your machine. For Outlook 2000, make sure you select "Corporate/Workgroup" in the setup process. Open Outlook 97, 98, or 2000. You will be prompted for your Workgroup name. It should default to your computer name. Select OK. You may now close Outlook 97, 98 or 2000. You are now ready to send e-mails from A-Ware 2000. (Note: If installing the full version of Outlook has caused Outlook 97, 98 or 2000 to become your default e-mail client, you can change this by clicking your Windows Start Button, then select Settings, Control Panel. In the Control Panel, Double-click on "Internet Options", under programs, select "Outlook Express" as your default program for e-mail.)

Windows 2000�, Office 2000�, Outlook 2000�

1. Since loading Outlook 2000, I can no longer use the e-mail function, what do I do?

Make sure you have a full version of Outlook 2000 loaded (not just Outlook Express) and make sure that Outlook was loaded with the Corporate/Workgroup option selected during setup. To check this, open Outlook 2000, click on Help, About and make sure it says "Corporate/Workgroup". If not, reinstall Outlook 2000 with this option. The Outlook Express that ships with IE5 will work with A-Ware 2000, but only if you also have Outlook 2000 loaded.

2. When opening the database file with Access 2000, I receive a message asking if I wish to convert the database, what do I do?

Do NOT let Access 2000 convert the database to an Access 2000 format. This cannot be undone. Always answer no to the conversion question.

Miscellaneous Questions

1. How often should I Back Up the Customers.Mdb file?

You should back up your database daily! The file to back up is named customers.mdb and resides in the folder where you installed the program. If you did not change the default install location, this will be: C:\Program Files\A-Ware 2000\Customers.mdb. Create either a batch file to back up this file, or copy the file in Windows Explorer to a backup directory. Or you can use the feature from File, Backup to backup your database to an external directory: C:\program files\PC Experts\Backup.

2. How can I register so that I can use the full version?

Please visit our shopping pages. After ordering, your payment will be verified and, if all is well, you will receive a product key that will unlock the full version.

3. Can I load A-Ware 2000 on my home PC as well if I register 1 License?

Yes! You can use A-Ware 2000 on up to 2 machines, just not concurrently (You are only licensed to use 1 copy at a time). If you wish to work in 2 locations, you must back up the customers.mdb file and transport it between your 2 PC's. If you wish to run 2 pc's at the same time, you will need to order additional license pak's, which are available from our shopping pages.

4. Where is my data stored?

Click on Help, About and you will see where your database is located.

Evaluation Version, Registering A-Ware 2000

1. What are the restrictions of the Evaluation Version?

You have partial use of the system for a period of 30 days. Some features, such as mass e-mailing, are disabled in the evaluation version.

2. How can I register so that I can use the full version?

Visit our shopping pages for pricing and purchasing options.

3. Can I load A-Ware 2000 on my home PC as well if I register 1 License?

Yes! You can use A-Ware 2000 on up to 2 machines, just not at the same time (1 user at a time),. If you wish to work in 2 locations, you must back up the customers.mdb file and transport it between your 2 PC's. If you wish to run more than 2 pc's using the same data, you need to purchase additional license pak's from our shopping pages.